Terms of service
Absorble Terms of Service
Last updated: 11 October 2026
Overview
Welcome to Absorble. We make liquid liposomal supplements, currently our Mango Multivitamin and Pineapple Magnesium, sold individually and together as a bundle. Our aim is simple: wellness made simple, with supplements that are easy to take and that you’ll actually keep up with.
In these Terms, “Absorble”, “we”, “us” and “our” refer to Absorble, and “you” refers to anyone using our website, buying our products or receiving our messages. Our website, online store, products, customer support and messaging programmes (including RCS and SMS messages) are together called the “Services”. Our store is powered by Shopify.
These Terms, together with our Privacy Policy and Refund Policy, explain your rights and responsibilities when you use the Services. Section 4 sets out the terms of the Absorble Messages programme, which apply if you sign up to receive RCS or SMS messages from us.
Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
By visiting, buying from or signing up to messages from Absorble, you agree to these Terms. If you do not agree, please do not use the Services.
Section 1: Who Can Use Absorble
You must be at least 18 years old to buy from us, create an account or sign up to Absorble Messages. Our products are food supplements intended for adults only.
When you create an account or place an order, you may be asked for details such as your name, email address, mobile number, billing and delivery address and payment information. You confirm that the information you give us is accurate, current and complete, and that you have the right to provide it.
You are responsible for keeping your account login details secure and for all activity on your account. You may not transfer, sell or share your account with anyone else.
Section 2: Our Products
Absorble products are liquid liposomal food supplements, supplied in 250ml bottles and taken using the measured dose shown on the label. We work with a specialist liposomal manufacturer based in Europe, and our products are manufactured under strict quality standards and tested for purity, stability and microbial safety.
We make every effort to describe and photograph our products accurately, but colours and appearance may vary slightly depending on your screen. Product packaging, formulations and descriptions may be updated over time, and the label on the product you receive is always the most up-to-date source of information. We may discontinue any product, or limit the quantities available to any person or region.
Section 3: Using Our Products Safely
Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
Please read the label before use and follow the directions for use and storage on the bottle. Shake well before use. Do not exceed the recommended daily dose. Consult your doctor before use if you are pregnant, breastfeeding, taking medication or have a medical condition. Keep out of reach of children. Once opened, use within the period stated on the label.
Our products are not intended to diagnose, treat, cure or prevent any disease. Information on our website, in our emails and in our messages, including content about ingredients, absorption and research, is for general information only and is not medical advice. Individual results may vary.
Section 4: Absorble Messages (RCS and SMS Programme)
4.1 About the programme
Absorble Messages is our mobile messaging programme. Messages are sent by Absorble using RCS (Rich Communication Services), which allows branded messages with images and buttons. If your device or network does not support RCS, the same messages may be delivered to you as standard SMS or MMS instead.
4.2 What we’ll send you
Depending on what you sign up to, you may receive:
- Order and delivery messages: order confirmations, dispatch and delivery updates, and messages about any issue with your order.
- Customer support messages: replies to questions you send us.
- Marketing messages: new product launches, offers and promotions (such as free spoon or multi-buy offers), reminders about items left in your basket, reminders to reorder before your bottle runs out, and tips on getting the most from your Absorble routine.
We will only send you marketing messages if you have given us your consent.
4.3 How you sign up
You can opt in to Absorble Messages by ticking the messaging consent box at checkout, entering your mobile number into a sign-up form on our website, or texting a sign-up keyword we publish. By opting in, you confirm that you are 18 or over, that you are the account holder or authorised user of the mobile number provided, and that you agree to receive recurring automated marketing messages from Absorble at that number.
Consent to receive marketing messages is not a condition of buying any product.
4.4 Message frequency
Message frequency varies. You can expect up to [6] marketing messages per month, plus order, delivery and support messages related to your purchases and enquiries.
4.5 Costs
Absorble does not charge you for messages. Your mobile network may charge standard message and data rates depending on your plan. RCS messages use mobile data or Wi-Fi.
4.6 How to stop messages
You can opt out at any time by replying STOP to any message from us. You can also reply UNSUBSCRIBE, CANCEL, END or QUIT. You will receive one final message confirming you have been unsubscribed, and no further marketing messages will be sent to you. Where available, you can also use the unsubscribe button within an RCS message.
Opting out of marketing messages does not stop essential messages about an order you have already placed, unless you ask us to stop these too. To rejoin, simply sign up again using any of the methods in Section 4.3.
4.7 Getting help
Reply HELP to any message for help, or get in touch via our contact page.
4.8 Your privacy
We use your mobile number only to send you the messages you have agreed to receive and to provide the Services. We will never sell your mobile number or share it with third parties for their own marketing purposes. Your number is shared only with the service providers who help us deliver messages (such as our messaging platform and RCS/SMS providers), under appropriate data protection safeguards. We handle your data in line with UK GDPR, the Privacy and Electronic Communications Regulations (PECR) and our Privacy Policy.
4.9 Delivery of messages
Mobile network operators and messaging providers are not liable for delayed or undelivered messages. Message delivery depends on your device, network coverage and operator, and we cannot guarantee that every message will be delivered or delivered on time. RCS features, such as images, buttons and read receipts, depend on your device and network.
4.10 Changes to the programme
We may change or end Absorble Messages at any time. If we make a material change to how the programme works, we will let you know by message or on this page.
4.11 Responsible use
Please do not send us personal medical information by message. If you have a question about whether our products are suitable for you, please speak to your doctor or pharmacist.
Section 5: Orders
When you place an order, you are making an offer to buy. Your order is accepted, and a contract between you and Absorble is formed, when we confirm acceptance by email or message. We must receive payment before your order is accepted, and we may decline an order at our discretion.
If we do not accept, change or cancel your order, we will let you know using the contact details you gave us and refund any payment taken for that order.
Your right to cancel, return or exchange products is set out in our Refund Policy. For health protection and hygiene reasons, bottles that have been opened or had their seal broken after delivery cannot be returned unless they are faulty. This does not affect your rights if a product is faulty, damaged or not as described.
You confirm that your purchases are for your own personal or household use and not for resale or export.
Section 6: Prices, Offers and Payment
All prices are shown in pounds sterling (GBP) and include any applicable VAT. Delivery charges, if any, are shown at checkout before you place your order.
Prices and offers may change without notice, but the price you pay will be the price shown when you placed your order, as set out in your order confirmation.
We sometimes run promotions, such as a free Absorble spoon or free delivery when you spend over a certain amount, or multi-buy and bundle offers. Each promotion will clearly state its qualifying conditions, is available while stocks last unless stated otherwise, and cannot be exchanged for cash. If a promotion’s terms conflict with these Terms, the promotion’s terms apply to that promotion.
You agree to provide accurate payment information and confirm you are authorised to use the payment method you provide.
Section 7: Delivery
We currently deliver within the United Kingdom. Delivery times shown are estimates, and we will always aim to dispatch and deliver within them. We are not responsible for delays caused by carriers or events outside our reasonable control. If we have not delivered your order within 30 days of accepting it (unless we have agreed a different timeframe with you), you may cancel and receive a full refund.
Your order becomes your responsibility once it is delivered to the address you gave us or to someone you nominated to receive it. Please store your products as directed on the label once they arrive.
Section 8: Our Brand and Content
The Absorble name and logo, our flower and liposome illustrations, product names, packaging designs, photography, videos, website content and the phrase “Wellness Made Simple” belong to Absorble or our licensors and are protected by UK and international intellectual property laws.
You may use the Services for your own personal, non-commercial use only. You must not copy, reproduce, distribute, modify, republish or otherwise use our content or branding without our prior written permission. Shopify’s name and trade marks belong to Shopify, and other names and logos on the Services belong to their respective owners.
Section 9: Reviews and Feedback
We love hearing how Absorble fits into your routine. If you submit a review, photo, video, comment, suggestion or other content (together, “Feedback”), you give us a perpetual, worldwide, royalty-free licence to use, reproduce, edit, publish and display it in any medium, including on our website, social channels, emails, messages and adverts.
You confirm that your Feedback is your own honest experience, that you have the right to share it, and that you have disclosed any free product, payment or other incentive you received. Reviews must not include health or medical claims, such as saying a product treated or cured a condition, and must not include other people’s personal information without their permission.
We may moderate, edit or remove Feedback that we reasonably consider unlawful, misleading, offensive or in breach of these Terms. We are not obliged to keep Feedback confidential, pay for it, or respond to it.
Section 10: Third-Party Tools and Links
The Services may include tools provided by third parties, such as payment providers, review platforms and messaging providers, and links to third-party websites. We do not control these third parties, and your use of their tools or websites is subject to their own terms. Any questions about third-party products or services should be directed to the third party.
Section 11: Relationship with Shopify
Absorble is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Absorble. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Absorble, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Absorble.
Section 12: Privacy
We handle your personal information in line with UK data protection law and our Privacy Policy [LINK], which explains what we collect, how we use it for orders, emails and messages, and your rights. Because our store is hosted by Shopify, Shopify also processes some personal information to provide and improve the Services, and some of our service providers may be located outside the UK.
Section 13: Errors and Inaccuracies
Occasionally, information on the Services may contain errors relating to product descriptions, pricing, promotions, delivery charges or availability. We may correct these at any time. If there is an obvious pricing error on an order you have placed, we will contact you and you can choose to cancel for a full refund.
Section 14: Prohibited Uses
You may only use the Services lawfully. You must not: (a) use the Services for any unlawful, fraudulent or malicious purpose; (b) infringe our intellectual property or anyone else’s; (c) harass, abuse, threaten or defame our team or anyone else, including through our messaging channels; (d) submit false or misleading information, including fake reviews; (e) send spam or unsolicited promotional material; (f) impersonate any person or organisation; (g) upload viruses or malicious code; (h) collect or track other people’s personal information; (i) use robots, scrapers, data-gathering tools, AI tools (including agentic AI) or other automated means to access the Services; (j) bypass any security, access restriction or robot exclusion measure; or (k) buy products for resale without our written consent.
We may suspend or close your account, or stop sending you messages, if you break these Terms.
Section 15: Agents
15.1 This section applies if you use or allow an “Agent” to access the Services. An Agent is any software or service that takes autonomous or semi-autonomous action on behalf of a person or organisation without direct supervision.
15.2 No Agent may access, use or interact with the Services unless it identifies itself and follows section 15.4 at all times, and no Agent may access the Services if we have asked it not to.
15.3 We may limit, including by technical measures, whether and how Agents access the Services.
15.4 Agents must: (i) include “Agent/[agent name]” in the user agent string of every HTTP/HTTPS request; (ii) not conceal that they are an Agent, including by mimicking human behaviour or completing or circumventing CAPTCHAs; (iii) answer truthfully if asked whether they are human; and (iv) not circumvent any measure intended to block or limit Agent access.
Section 16: Ending Your Use of the Services
You can stop using the Services, close your account or opt out of messages at any time. We may suspend or end your access if you break these Terms. If we do, we will still fulfil or refund any orders we have already accepted.
Sections on our brand and content, reviews and feedback, liability, indemnity, governing law and privacy continue to apply after your use ends.
Section 17: Website Information
We work hard to keep the information on our website, emails and messages accurate and up to date, but it is provided for general information only and we do not guarantee it is complete or error-free, or that the Services will always be available or uninterrupted.
This does not affect your statutory rights. Under the Consumer Rights Act 2015, our products must be as described, fit for purpose and of satisfactory quality.
Section 18: Our Liability to You
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
Our products are supplied for personal use only, so we are not liable for any loss of profit, loss of business or business interruption.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory consumer rights, or for anything else that cannot be limited or excluded under English law.
Section 19: Indemnity
If you misuse the Services, break these Terms or break the law, and this causes a third party to bring a claim against Absorble or Shopify, you agree to compensate us for reasonable losses and legal costs arising from that claim. We will tell you about any such claim and will not settle it in a way that requires anything other than payment from you without your consent.
Section 20: General
Severability: if any part of these Terms is found to be unenforceable, the rest remains in full effect.
Waiver: if we do not enforce a right straight away, we have not given it up.
Entire agreement: these Terms, together with our Privacy Policy, Refund Policy and any promotion terms, form the entire agreement between you and Absorble about the Services.
Transfer: you may not transfer your rights under these Terms without our consent. We may transfer ours to another organisation and will tell you if we do; this will not affect your rights.
Headings are for convenience only.
Section 21: Governing Law
These Terms are governed by the laws of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Section 22: Changes to These Terms
We may update these Terms from time to time, for example when we launch new products, change our offers or update Absorble Messages. The latest version will always be on this page, with the date it was last updated at the top. We will notify you of material changes in line with applicable law. Orders already placed are governed by the Terms in force when you placed them.
Section 23: Contact Us
Questions about these Terms, your order or Absorble Messages? Get in touch via our contact page, or reply HELP to any of our messages.
Absorble
60 Greenlands Road, Weybridge, Surrey, KT13 8PS
